Allow me to preface this post by saying that Nathan and I make a real effort to keep our blog and Facebook page from being too sales-oriented. (Which is actually kind of funny, when you think about it, because we only get to be potters because people buy pottery.) But we really don't want to be too in-your-face about selling or buying. We do, however, try to tell our story in an honest and open way, which is why I wanted to highlight this little exchange. My dad always taught me that no matter what you're selling, you are in the customer service business. And so we try to make pottery gift giving fun and easy for people . . . A couple of weeks ago, I got the following email from my friend Jess. (OK, Jess isn't her real name, but she is a real person and although she said I could use her name, I decided not to.)
I wrote right back with this:
At that point, Jess wrote back giving me a few more details.
At that point, I got out my camera and went to work. I tried to make it easy for them by putting the text and prices right into the photo. I emailed Jess and Alex a bunch of these:
Jess and Alex wrote back saying which ones they liked and who would get what. A little while later, Jess sent names, addresses, and gift messages so I could hand-write a nice card in each box.
I packed for shipping, gift wrapped, included cards, and went to the post office! Jess put a single check in the mail to me. And I put a thank-you coupon in the mail to Jess and Alex!
This is the response I got from Jess: